JAMES COOK HOTEL GRAND CHANCELLOR, Wellington – A Smart Stay in the City
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Key details
About the Hotel
147 The Terrace,
Wellington,
New Zealand,
6001,
Wellington
Rooms & Suites
The James Cook Hotel Grand Chancellor offers 269 rooms, including Terrace Rooms, Executive King Rooms, and Deluxe Suites. Rooms feature walk-in showers, Forest and Bird amenities, and free Wi-Fi. Deluxe Suites on the 26th floor provide access to the Harbour View Lounge, with city and harbor views. Executive Rooms include Nespresso machines and premium bedding. Family Rooms have two double beds and a separate lounge area.
Dining Options
Whitby's Restaurant on the 17th floor serves buffet breakfast and dinner, with à la carte options and harbor views. Sojourn Café & Bar near the lobby offers coffee, snacks, and cocktails. The Executive Chef can customize menus for dietary needs, including vegetarian and gluten-free options. Room service is available 24 hours.
Leisure & Fitness
The hotel gym includes rowing machines, treadmills, and free weights. Complimentary access to Les Mills Lambton Quay is provided for guests. The Harbour View Lounge offers 24-hour access to soft drinks, snacks, and tea for Deluxe guests. Nearby walking tracks and Zealandia eco-sanctuary tours are easily accessible.
Location & Transport
Located on The Terrace, the hotel is a 5-minute walk from Lambton Quay shopping and the Wellington Cable Car. Te Papa Museum, the waterfront, and Cuba Street are within 1 km. The Interislander and Bluebridge ferry terminals are nearby for Cook Strait crossings. Public transport links connect to major attractions.
Services & Events
The hotel has 10 meeting rooms for up to 300 delegates, with AV support from Streamliner. Group rates are available for event attendees. Sustainability initiatives include compostable cups and a partnership with Zealandia. The front desk assists with ferry schedules and local recommendations. Ironing services and turn-down amenities are provided for Deluxe guests.
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Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Thoughtfully designed amenities for a comfortable & memorable stay
Free Wi-Fi
Free Wi-Fi in rooms
Parking
NZD 30 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Free Wi-Fi
On-site car park
Handicap parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
Restaurant
Bar/ Lounge area
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Babysitting/Child services
Children's menu
Spa & Leisure
Jacuzzi
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Bathtub
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
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Location
147 The Terrace,
Wellington,
New Zealand,
6001,
Wellington
Map view
147 The Terrace,
Wellington,
New Zealand,
6001,
Wellington
City landmarks
Museum
Museum of New Zealand Te Papa Tongarewa
1.2
km
Botanical Garden
Wellington Botanic Garden
1.3
km
Museum
Wellington Museum
750 m
Landmark
Cuba Street
1.3
km
Stadium
TSB Bank Arena Wellington
990 m
Landmark
Old Government Buildings
750 m
Public Building
New Zealand Parliament
810 m
Gallery
City Gallery Wellington
880 m
Park
ZEALANDIA Sanctuary
3.0
km
Church
Old St Paul's
1.1
km
Planetarium
Space Place at Carter Observatory
1.2
km
Cable Car
Cable Car Museum
620 m
Public Building
Beehive
770 m
Square
Civic Square
660 m
Landmark
Turnbull House
700 m
Monument
National War Memorial
2.2
km
Park
Frank Kitts Park
740 m
Landmark
Wellington Cenotaph
640 m
Event hall
Michael Fowler Centre
640 m
Stadium
Westpac Stadium
1.9
km
Landmark
Mount Victoria
2.9
km
Harbour
Wellington Waterfront
1.3
km
Gallery
New Zealand Portrait Gallery
850 m
Bridge
City to Sea Bridge
860 m
Landmark
Ascot Street
1.9
km
Nearby
63 Boulcott St Lambton Quay Area
Antrim House
330 m
Church
St Mary of the Angels
480 m
Event hall
Wellington Town Hall
590 m
Gallery
New Zealand Academy of Fine Arts Academy Galleries
310 m
Lambton Quay
350 m
Restaurants
Sojourn Cafe & Bar
0 m
147 The Terrace
Whitby's Restaurant & Bar
370 m
147 The Terrace
Concrete Bar & Restaurant
590 m
Lambton Quay Level 1 Cable Car Lane
Jasmin Licensed Chinese Restaurant
560 m
294 Lambton Quay James Cook Arcade Level M
Caucus Restaurant & Bar
570 m
133-137 The Terrace
Boulcott Street Bistro
220 m
99 Boulcott Street
Funicular
580 m
1st Floor
Spring Kitchen
580 m
203 Lambton Quay
Verve Cafe
500 m
250 Lambton Quay
Frank's
130 m
116 The Terrace
Steps Restaurant Travelodge Hotel
270 m
Gilmer Terrace
Cafe Mamba
270 m
2 Gilmer Terrace
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Guest reviews
5.0/10
based on 18 reviews
8.4
8.4/10 based on 6950 reviews
Stephen
United Kingdom,
May
2024
9.0/10
Our stay at the hotel was great! The rooms were lovely, although I would have preferred a King size bed. The bathroom was like it came out of an interior design magazine, and we had a nice view of the street. The service was top-notch, with staff being friendly, attentive, and accommodating, especially with directions and bike storage. The location was perfect for exploring downtown Wellington, and we found the staff extremely friendly even when we arrived late on New Year's Eve. The dining experience was delightful, and we especially enjoyed the Whitby restaurant. The facilities were all we needed for a comfortable stay.
Rooms
8.0
The rooms were great with lovely views.
Service
9.0
The staff were friendly, attentive, and helpful.
Location
10.0
The hotel's location was convenient with easy pedestrian access to Lambton Quay and the waterfront. It was perfect for relaxing and having a drink.
Dining
9.0
The dining experience was fantastic, especially at the Whitby restaurant.
Facilities
9.0
The facilities were top-notch!
Patrick
United Kingdom,
March
2024
8.2/10
The hotel's rooms were spacious and well-appointed, albeit with an internal view. The beds were very comfortable and everything was spotlessly clean. However, noise from the early hours of the morning was a slight downside.
Rooms
8.0
The rooms were nicely appointed with very comfortable beds and spotlessly clean.
Service
9.0
The staff was very nice and amazing. The gentleman at check-in and check-out was super lovely and helpful with everything. They were friendly, amenable, and willing to go the extra mile.
Location
9.0
The location was excellent, conveniently right off the motorway and central to the main shopping area, the foreshore, and within walking distance to train stations.
Dining
7.0
The dining experience was lovely with delicious freshly made pancakes and cooked breakfast. The Whitby restaurant comes highly recommended for both dinner and breakfast. However, dining at the hotel was a bit pricey compared to external options.
Facilities
8.0
The facilities were great, offering amenities like room service, dry cleaning, laundry, and tours/ticket assistance.
Fred
United States,
February
2024
8.4/10
My stay at the hotel was mostly positive. The rooms were very clean and comfortable despite the unexpected increase in cost over the weekend. The location was convenient, being right in the heart of the CBD, but our privacy was compromised by the close proximity of a parking lot, which was a downside. The service, particularly the views provided by the room and the helpfulness of the staff, was a highlight of our time there.
Rooms
8.0
The rooms were very clean and comfortable, though the cost over the weekend was higher than expected.
Service
9.0
The service was impressive, with the staff being very accommodating and the room offering stunning views.
Location
9.0
The hotel's location was great, right in the heart of the CBD with easy access to the waterfront and Te Papa.
Dining
8.0
The dining options were diverse and satisfying, suitable for a city stay.
Facilities
8.0
The hotel offered a variety of useful facilities to enhance our stay.
George
United Kingdom,
February
2024
7.8/10
The hotel is conveniently located in the heart of the city with easy access to shopping, services, and eateries. The rooms, although a bit old and tired-looking, still provide a good experience overall. The service is friendly and professional, but a few lapses were noticed. The dining options vary from brilliant to average, with some inconsistency. The location is top-notch and should cater to most visitors.
Rooms
8.0
The renovated rooms were pretty good, offering 24-hour non-alcoholic drinks, evening drinks and nibbles, and turn-down service with sweet treats.
Service
7.0
The staff is welcoming and helpful, although there were occasional hiccups like handling gluten-free bread and oversight in housekeeping.
Location
9.0
The hotel is centrally located with convenient access to local attractions, services, and public transport.
Dining
7.0
The dining experience ranged from brilliant and attentive to average and overpriced, with room for improvement in consistency.
Facilities
8.0
The hotel offers a range of facilities including room service, laundry services, and tour assistance.
Matthew
United Kingdom,
January
2024
7.8/10
The hotel room was clean, well set up, and very comfortable; I felt like I got what I paid for and was happy with this part of my stay. However, the noise from vehicles and bottle collection outside was quite disruptive at times and the check-in process was not as smooth as expected.
Rooms
8.0
The room was clean, well set up, and very comfortable.
Service
9.0
The staff were friendly and polite; the check-out process was smooth and pleasant. The staff were really generous to the children, creating good vibes during our stay.
Location
7.0
The location was very central and convenient with easy access to Lambton Quay and other attractions. However, the parking situation was a bit confusing as it was not directly connected to the hotel.
Dining
7.0
The dining experience was a mix of good and not-so-good. The view of the harbor during meals was excellent, but some dishes were disappointing in terms of temperature.
Facilities
8.0
The facilities were good overall, offering room service, dry cleaning, and laundry services to enhance convenience during the stay.
James
United Kingdom,
January
2024
8.8/10
The hotel's location is brilliant, with easy access to popular spots like Lambton Quay and The Terrace. The rooms were convenient, but the initial cold temperature was a bit of a letdown; a warmer welcome would have been better. The service was top-notch, with charming and exceptionally helpful staff. The dining experience was superb, with the little touches making it worth it. However, there were occasional noise disturbances in the passage way, affecting the overall peace.
Rooms
9.0
The rooms were convenient, although the initial cold temperature was a bit disappointing.
Service
9.0
The staff was very charming and helpful, making our stay delightful.
Location
9.0
The location was perfect for exploring Wellington, with easy access to Lambton Quay, The Terrace, and other key attractions.
Dining
9.0
The dining experience was worth it, with fantastic regional bread and lovely touches throughout.
Facilities
8.0
The hotel had great facilities that enhanced our overall stay.
Thomas
United States,
December
2023
8.2/10
My stay at the hotel was an enjoyable experience overall. The rooms were clean and comfortable, offering a relaxing atmosphere for a weekend getaway. However, I found the room to be a bit dated for the price and it lacked a USB plug-in. The service provided by the staff was exceptional, very friendly and accommodating. The hotel's location was fantastic, centrally located in Wellington's Lambton Quay, making it convenient to access the main street without a long walk. The dining options were decent, with room for improvement in some offerings. The facilities at the hotel were well-maintained and added to a pleasant stay.
Rooms
8.0
My room was very clean and comfortable, making it a cozy retreat.
Service
9.0
The staff members were so friendly and accommodating, always ready to assist.
Location
9.0
The hotel's location was fantastic, super central to Wellington's Lambton Quay, providing easy access to key attractions and amenities.
Dining
7.0
The hotel offered a good restaurant with decent options, but there is room for improvement in the offerings.
Facilities
8.0
The facilities at the hotel were well-maintained, adding to the overall comfort of my stay.
Sophia
United Kingdom,
December
2023
6.4/10
The hotel was brilliant, with very clean rooms and a very comfortable bed, but was one of the older ones and had a bit of a musty smell. The service was good overall, with some staff being incredibly welcoming and accommodating, while others were slow and disorganized. The location is great, making it easy to get around to various attractions without needing to move your car. However, the dining experience was disappointing, especially considering the price per head.
Rooms
7.0
The rooms were very clean and the bed was very comfortable, but they could do with an update. The TV was not clear.
Service
6.0
The service from some staff members was welcoming, warm, and accommodating, while others were slow and unorganized. Helen at the front desk/club lounge was very good.
Location
8.0
The hotel's location is great, right in the heart of Lambton Quay and within easy walking distance to shops, train station, Westpac Stadium, and Te Papa.
Dining
5.0
The dining options had a huge selection for breakfast but were not restocked well towards the end of the service. The price per head was disappointing.
Facilities
6.0
The facilities were mediocre overall.
clean
musty smell
Mark
United States,
December
2023
8.6/10
I had a wonderful stay at the hotel. The rooms were clean, comfortable, and had a welcoming feel. The front desk staff were friendly, welcoming, and attentive. However, the dining experience had some room for improvement. The location was excellent, offering easy access to the city streets and main attractions.
Rooms
9.0
The rooms were comfortable, clean, and fit for purpose, with a focus on creating a welcoming atmosphere.
Service
9.0
Location
10.0
The hotel's location was top class, providing easy access to the city streets and main attractions. The lift conveniently took me straight to Lambton Quay, which was a great bonus.
Dining
7.0
The dining experience was a mix of great and not-so-great moments. While the food was yummy and the Whitby restaurant was recommendable, there were some disappointments in the hot dishes being warm or cold.
Facilities
The facilities were well-maintained and offered everything I needed for a comfortable stay.
Graeme
United Kingdom,
October
2023
8.8/10
The hotel was conveniently located within walking distance of key attractions like the Cable Car and Te Papa Museum. The rooms were comfortable, although a bit on the hard side at first. The service was friendly and efficient. Dining options were enjoyable, with freshly made pancakes being a highlight. The location was perfect for accessing all that Wellington has to offer.
Rooms
8.0
The rooms were nice and comfortable with convenient heating and lighting settings. Initially a bit too hot but cooled off after the air conditioning ran for a while.
Service
9.0
The staff were really friendly and helpful, making our stay pleasant. They were attentive to our needs and provided great service.
Location
10.0
The hotel's location was perfect for exploring Wellington, close to major attractions, shops, and with easy access to ferry services. Additionally, they accommodated us with bike storage, which was a nice touch.
Dining
8.0
The dining experience was delightful, with yummy freshly made pancakes and a variety of tasty options. The only downside was that some dishes seemed to have been out for a bit too long.
Facilities
9.0
The facilities were well-maintained and provided everything we needed for a comfortable stay.
James
United States,
October
2023
8.0/10
I had a wonderful stay at the hotel. The rooms were comfortable and well-appointed, and we enjoyed complimentary wine/beer with nibbles from 5-7pm. The 24-hour lounge access offered stunning harbor views, though it was a downside that the hotel was not listed in the restaurant.
Rooms
8.0
The rooms were comfortable and well-appointed with complimentary drinks and nibbles. A great value for the rate we got.
Service
9.0
The staff went out of their way to fix any issues we had. They were accommodating and kind throughout our stay.
Location
8.0
The hotel's location was perfect for our planned activities in Wellington, though it is a bit uphill. We enjoyed walking down to Lambton Quay and exploring the CBD easily.
Dining
7.0
The dining experience was reasonable, with delicious options and pleasant service. However, the breakfast wasn't great value for money.
Facilities
8.0
The facilities were convenient and enjoyable. We appreciated the 24-hour lounge access and beautiful harbor views.
complimentary drinks
not listed in restaurant
Thomas
United Kingdom,
October
2023
7.0/10
The hotel is conveniently located with easy access to the city, but the room lacked privacy and needed updating. The service was friendly and helpful, making the stay enjoyable. The dining experience was not impressive, and the facilities were decent.
Rooms
6.0
Our room faced a car park, offering very little privacy, and it needed a bathroom floor tile update. Despite these issues, it had all the necessary amenities.
Service
9.0
The staff provided great service, offering useful information and assistance with booking activities. Their friendliness enhanced our stay.
Location
8.0
The hotel's location made it convenient to explore Wellington, with easy access to attractions and shopping areas.
Dining
5.0
The dining experience was disappointing with an underwhelming breakfast, lacking value for money.
Facilities
7.0
The facilities were decent, but upgrades could enhance the overall guest experience.
Charles
United States,
September
2023
8.2/10
I had a pleasant stay at the hotel. The rooms were very well presented with comfortable double beds, a stocked mini-fridge, and a clean bathroom, perfect for our 2-night stay. There was some noise in the initial room, but the duty manager quickly addressed it, and we were moved to a quieter room. The service was friendly and helpful, especially towards our little girl. The location was brilliant, right in the heart of Lambton Quay, close to everything we needed. The dining experience was very special and appreciated. Overall, a great stay with a few minor issues.
Rooms
8.0
The rooms were well presented and clean.
Service
9.0
The service was friendly and extremely helpful.
Location
9.0
The location was brilliant right in the heart of Lambton Quay with everything minutes away.
Dining
8.0
The dining experience was special and appreciated.
Facilities
7.0
The hotel had good facilities overall.
John
United Kingdom,
July
2023
8.0/10
The hotel is ideally located in the heart of the main shopping street, just a short 5-minute walk to the waterfront. While the rooms have beautiful floor-to-ceiling glass offering great views, the thin old glass in the windows and ongoing construction outside affecting privacy during the day are minor drawbacks.
Rooms
7.0
The rooms have stunning floor-to-ceiling glass with great views, but the thin old glass and construction workers outside impacted privacy during the day.
Service
9.0
The staff are always pleasant and provide excellent service. They even gave us a complimentary drinks voucher for the bar and kept us updated on room status.
Location
9.0
The location is excellent, right in the middle of the main shopping street and a short walk to the waterfront.
Dining
8.0
The dining experience is great with a huge choice in the restaurant. However, the location is a bit far from the CBD.
Facilities
7.0
The hotel offers a range of facilities, including room service, laundry, and tours/ticket assistance. However, the distance from the CBD is a drawback in terms of location.
Darren
United Kingdom,
July
2023
8.0/10
The hotel had beautifully refurbished rooms with a very comfortable bed and eco-friendly toiletries. However, the noise from the air conditioning was a bit bothersome. The location was perfect for exploring the city center but dining options were a bit expensive. Overall, a comfortable stay with friendly and helpful service.
Rooms
8.0
The rooms had been beautifully refurbished and included a modern bathroom and very comfortable bed.
Service
8.0
The staff were friendly and pleasant, providing a new lease of life with tastefully redecorated rooms.
Location
9.0
The location was awesome for activities around the city center and within walking distance to many attractions.
Dining
7.0
The dining was a bit expensive for some offerings but had a great variety of choices.
Facilities
8.0
The hotel provided room service, dry cleaning, laundry, and tours/ticket assistance.
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